Returns & Exchange Policy
Mate Masie Curation will only exchange items that are defective or damaged. Please email firstname.lastname@example.org within 5 days of delivery.
Mate Masie Curation is happy to accept returns as long as ALL of the following apply:
- Returns are initiated within 5 days of delivery (returned package must be postmarked).
- The merchandise must be returned unused, free of damage and in their original condition; along with the original packaging.
- Merchandise is not a sale or clearance item.
Please email email@example.com within 5 days of delivery to receive return/shipping instructions.
You will receive a confirmation email once your package has been received, processed or denied by us.
Please enclose your receipt with your returned package.
All returns are subject to a return shipping fee, paid for by the buyer. Shipping costs are refunded if there has been an error with the order. We aim to process returns/refunds within 5 business days.
When returning items, we recommend adding insurance and tracking to your package. Mate Masie Curation will not be responsible for any lost/damaged packages.