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Returns & Exchange Policy

Exchanges

Mate Masie Curation will only exchange items that are defective or damaged. Please email info@matemasiecuration.com within 5 days of delivery.

Returns

Mate Masie Curation is happy to accept returns as long as ALL of the following apply:

  1. Returns are initiated within 5 days of delivery (returned package must be postmarked).
  2. The merchandise must be returned unused, free of damage and in their original condition; along with the original packaging.
  3. Merchandise is not a sale or clearance item. 

Please email info@matemasiecuration.com within 5 days of delivery to receive return/shipping instructions.

You will receive a confirmation email once your package has been received, processed or denied by us.

Please enclose your receipt with your returned package.

PLEASE NOTE:

All returns are subject to a return shipping fee, paid for by the buyer. Shipping costs are refunded if there has been an error with the order. We aim to process returns/refunds within 5 business days. 

When returning items, we recommend adding insurance and tracking to your package. Mate Masie Curation will not be responsible for any lost/damaged packages. 

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