Shipping & Processing
Recommended Holiday Ship-By Dates
Keep these recommended ship-by dates in mind so gifts arrive on time.
December 18 First Class Mail Service
December 19 Priority Mail Service
December 23 Priority Mail Express Service
December 15 UPS Ground
December 21 UPS 3 Day Select
Decemeber 22 UPS 2nd Day Air
Decemeber 23 UPS Next Day Air
*All dates are provided by carriers and we cannot guarantee that your package will arrive on expected dates*
Depending on your location we are able to ship via USPS, UPS, and DHL. Please choose what carrier is available for your area at checkout or contact us at firstname.lastname@example.org to discuss other options.
The rate charged for the shipping of your order is approximate and based on the weight of your products and your location. Before the final checkout page, shipping costs will be shown, and you will have a chance to decline or continue with the completion of your order.
Shipping costs and delivery dates can vary depending on the size of your package, your location in the United States and the shipping method you choose. Orders can take anywhere from one to seven days to reach you.
Shipping rates can vary. Please allow one to three weeks for your order to be shipped. If you have not received your order, please contact the postal service you chose at checkout and provide them with the tracking number you were given. If you did not receive a tracking number, please email us at: email@example.com, and we will get back to you in one to two business days.
In some countries, there is a tariff or tax imposed on goods when transported across international borders on top of what you have already paid for your item. Mate Masie Curation doesn't have control over this and it's your responsibility to pay for any fees associated with your package. Please research this before you place your order.
A tracking number will be emailed or texted to you when your order is ready to ship.
Lost or Damaged Packages
We are NOT responsible for lost or stolen packages. If the tracking shows that it was delivered, but you did not receive it, please contact the carrier to file a claim.
If you have secured your purchase with Route you can file a claim here: https://help.route.com/hc/enus/requests/newticket_form_id=360001458373
We aim to process your order as soon as possible. All orders are processed and shipped within 2-5 business days. During the HOLIDAY SEASON shipping and processing is completed within 5-7 business days.
M-F 9am-5pm PST
Please Note: Orders will only be processed during business hours.